Our Privacy Commitment

This notice explains the practices (“we,” “us,” “our”) follow for collecting, using, and protecting your personal information when you access our website, www.loftfurniturex.com (the “Site”), or utilize our on-site services (the “Services”).

1. Data Collection

Information You Share Directly:

• Contact & Identifying Data: Your full name, home or business address, email address, and phone number provided when requesting an estimate, booking an appointment, or setting up a user profile.
• Service-Specific Data: Information related to the service needed (e.g., nature of issue, desired appointment slot, property access details).
• Financial Data: Card payment information for finalized services, processed through our secure payment partners.

Information Gathered Automatically:

• Fundamental Site usage information (IP address, visited pages) collected using cookies to optimize website performance.

Information from Third-Party Sources:

Your contact information may be provided to us by online business directories or booking services (e.g., Yelp, HomeAdvisor) if you initiate contact through those platforms.

2. Purposes of Data Use

• To coordinate, deliver, and bill for services performed at your location.
• To communicate with you regarding scheduled appointments, service notifications, and post-service follow-up.
• To send you reminders for upcoming services, customer satisfaction questionnaires, and promotional materials (with your permission).
• To maintain necessary business documentation and fulfill legal and tax obligations.

3. Legal Basis for Processing (If Applicable)

Your data is processed to perform our contractual duties to you, based on our legitimate interests in operating our business, and with your consent where necessary for marketing purposes.

4. Information Disclosure

We share your personal data only when essential:
• With field technicians and coordination staff to fulfill the service.
• With trusted external partners, including our payment gateway and appointment management software provider.
• When required by legal authorities or in case of an emergency at your property.
We do not sell or rent your personal information to third parties.

5. Security & Data Retention

We adopt reasonable precautions to protect your information. Customer records are retained for [e.g., 7] years to honor warranties, meet tax regulations, and comply with legal statutes.

6. Your Privacy Rights & Options

You are entitled to:
• Update or correct your personal details by calling or emailing us.
• Request access to the personal data we store about you.
• Unsubscribe from marketing messages (phone, SMS, email) anytime.
• Request erasure of your data, where permissible by law.

7. Use of Cookies

Our Site uses a limited set of cookies. Your web browser settings can be adjusted to manage cookie preferences.

8. Revisions to This Notice

We may update this notice periodically. The latest version will be published on this Site.

To reach us regarding privacy matters:Contact Us.